Operations Management

The authors present reports on the important role of nurse navigations in care coordination and operations management to assist navigators in preparing for the coming certification test.

Operations management is vital in the healthcare industry to ensure that processes are in place to provide safe, quitable, effective, efficient, timely, and patient-centered care.

A case study demonstrating the role of the navigator in improving efficiency in the clinic which positively impacts the utilization of resources, patient satisfaction, and timeliness of treatment.

As members of the multidisciplinary team, navigators are instrumental in assessing improving the patient flow process.

Sarah Cannon’s San Antonio market was seeking a way to effectively improve key quality and operational navigation metrics on their monthly Navigation Market Scorecard.

Patient navigation has been shown to improve patient engagement and enrollment in clinical trials and increase supportive cancer care.

Employee engagement is a key element of success among businesses and organizations.

Offering patients access to oncology navigation is not only recommended, it is also a requirement for certification of oncology programs endorsed by 2 national organizations.

The orientation/onboarding process is neither standardized nor well understood across the oncology navigation industry.