Operations Management

Overview of Operations Management
By Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
Learning Guide, Operations Management
June 2016 Vol 7, No 5
The authors present reports on the important role of nurse navigations in care coordination and operations management to assist navigators in preparing for the coming certification test.
The Importance of Operations Management, Organizational Development, and Health Economics
By Cheryl Bellomo, MSN, RN, HON-ONN-CG, OCN; Tricia Strusowski, MS, RN
Evidence into Practice, Operations Management
September 2017 Vol 8, No 9
Operations management is vital in the healthcare industry to ensure that processes are in place to provide safe, quitable, effective, efficient, timely, and patient-centered care.
Operations Management: Novice Navigator Case Study
By Marian E. Gilmore, RN, OCN; Pamela Goetz, BA, OPN-CG; Barbara R. McHale, RN, BS, OCN, CBCN, ONN-CG
Evidence into Practice, Operations Management
September 2017 Vol 8, No 9
A case study demonstrating the role of the navigator in improving efficiency in the clinic which positively impacts the utilization of resources, patient satisfaction, and timeliness of treatment.
Operations Management: Seasoned Navigator Case Study
Evidence into Practice, Operations Management
September 2017 Vol 8, No 9
As members of the multidisciplinary team, navigators are instrumental in assessing improving the patient flow process.
Can Transparency of Individual Navigation Performance Improve Overall Navigation Program
By Kendra Nelms, MHA, RN, OCN
AONN+ Conference Abstracts, Healthcare Economics, Operations Management, Organizational Development
November 2017 Vol 8, No 11
Sarah Cannon’s San Antonio market was seeking a way to effectively improve key quality and operational navigation metrics on their monthly Navigation Market Scorecard.
AONN+ Metrics Team Measures Up
By Susan G. Häag, PhD, MS; Tricia Strusowski, MS, RN; Alyssia Crews, MBA; Beth High, MSN, RN, OCN, CBCN, CN-BN
AONN+ Conference Abstracts, Operations Management
November 2018 Vol 9, NO 11
Patient navigation has been shown to improve patient engagement and enrollment in clinical trials and increase supportive cancer care.
Measuring the Financial Impact of Oncology Nurse Navigation in a Community-Based Cancer Center
By Rhonda Hjelm, MSN, RN, OCN; Astrid Baloun, MBA; Dori Holnagel, MBA
AONN+ Conference Abstracts, Operations Management
November 2018 Vol 9, NO 11
Offering patients access to oncology navigation is not only recommended, it is also a requirement for certification of oncology programs endorsed by 2 national organizations.
The Navigator’s Perception of Transitioning from a Single-Facility to an Integrated Multifacility Navigation Model
By Beth Matthews, MSN, RN, OCN; Susana Ulloa, MD, RN, OCN
AONN+ Conference Abstracts, Operations Management
November 2018 Vol 9, NO 11
There is extensive literature in change and transition management in leadership but limited literature from a non-managerial or navigator’s point of view.
Initiating Oncology Navigation in Multispecialty Group Practice
By Karen Houston, RN, MS
AONN+ Conference Abstracts, Healthcare Economics, Operations Management, Organizational Development
November 2019 Vol 10, No 11
Community Care Physicians (CCP) is a practice located in Upstate New York that comprises 430 providers and 30+ subspecialties.
Nurse Navigation: Implementing a Program and Improving Outcomes, One Prostate at a Time
By Kerri Stuart, RN, MSN, OCN
AONN+ Conference Abstracts, Healthcare Economics, Operations Management, Organizational Development
November 2019 Vol 10, No 11
In February 2019, to more fully support prostate cancer patients with sexual health and urinary recovery posttreatment, Sutter Medical Center Sacramento implemented a nurse navigator to facilitate patient participation in a survivorship support group and education around symptom management.
The Impact of Navigation Program Development on Outmigration
By Jolene Hetsler, RN, ONS; Lisa McGuire, MBA, BSBM; Michelle Sawdon, RN, CBCN
AONN+ Conference Abstracts, Healthcare Economics, Operations Management, Organizational Development
November 2019 Vol 10, No 11
The program began with a general focus navigation model (breast, lung, gastrointestinal cancers), then transitioned to a breast navigation only model in March 2018 due to patient volumes and navigator bandwidth.
Removing the Barriers to Oncology Navigation
Removing the Barriers to Oncology Navigation
By Zilipah Cruz, MSN-RN, ONN-CG
Operations Management, Barriers to Care
Video Library
As the Director for Corporate Oncology Navigation at Ballad Health, Zilipah Cruz believes that the 2018 AONN+ Annual Conference helped her understand the needs of the oncology navigators at her institution. While oncology navigators help remove the barriers that keep patients from getting the appropriate treatment, administrators like her help remove the barriers that oncology navigators face.
Leveraging Technology to Address Oncology Care Team Burnout
By Trellis Usher; Kevin Holston, MS, CAP, CSM, CSSBB; Kortney Peterson, MHA
Healthcare Economics, Operations Management, Organizational Development, AONN+ Conference Abstracts
November 2020 Vol 11, No 11
Oncology nurse navigators and administrative staff reported spending more than half their daily shifts in some way managing incoming calls and the backlog of voicemails.
The Impact of an Electronic Health Record to Advancing Nurse Navigation Using Standardized Metrics in a Healthcare System
By Jeanne Silva, MSN, RN-BC, CN-BN, CMSRN; Avni Patel, BSN, RN
AONN+ Conference Abstracts, Operations Management, Organizational Development, Healthcare Economics
November 2021 Vol 12, No 11
As the healthcare landscape is evolving from independent hospitals to large healthcare systems, the challenge of standardizing programs such as navigation becomes paramount to ensuring best practices and service consistency.

Journal of Oncology Navigation & Survivorship

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