Organizational Development

Waiting for diagnosis for more than a week can increase anxiety and uncertainty for patients and families because a cancer diagnosis is viewed as a threat to future health and life.

Community Care Physicians (CCP) is a practice located in Upstate New York that comprises 430 providers and 30+ subspecialties.

In February 2019, to more fully support prostate cancer patients with sexual health and urinary recovery posttreatment, Sutter Medical Center Sacramento implemented a nurse navigator to facilitate patient participation in a survivorship support group and education around symptom management.

The value of staff development and continuing professional development for support staff (medical assistants, front desk staff, and new patient coordinators) in the oncology setting is often overlooked.

The program began with a general focus navigation model (breast, lung, gastrointestinal cancers), then transitioned to a breast navigation only model in March 2018 due to patient volumes and navigator bandwidth.

Healthcare disparities studies rely on socioeconomic factors to explain physical barriers, such as the inability to pay for services or transportation.

Sarah Cannon’s San Antonio market was seeking a way to effectively improve key quality and operational navigation metrics on their monthly Navigation Market Scorecard.