Operations Management

Operations Management: Novice Navigator Case Study
By Marian E. Gilmore, RN, OCN; Pamela Goetz, BA, OPN-CG; Barbara R. McHale, RN, BS, OCN, CBCN, ONN-CG
Evidence into Practice, Operations Management
September 2017 Vol 8, No 9
A case study demonstrating the role of the navigator in improving efficiency in the clinic which positively impacts the utilization of resources, patient satisfaction, and timeliness of treatment.
Operations Management: Seasoned Navigator Case Study
Evidence into Practice, Operations Management
September 2017 Vol 8, No 9
As members of the multidisciplinary team, navigators are instrumental in assessing improving the patient flow process.
Overview of Operations Management
By Lillie D. Shockney, RN, BS, MAS, HON-ONN-CG
Learning Guide, Operations Management
June 2016 Vol 7, No 5
The authors present reports on the important role of nurse navigations in care coordination and operations management to assist navigators in preparing for the coming certification test.

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Journal of Oncology Navigation & Survivorship

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