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Tools that help to characterize patient acuity have been used in healthcare for decades and have proved successful as a means of determining staffing needs, improving patient care, and controlling costs.
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Since the inception of navigation programs in 2001, a variety of programs have been developed across the country.
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The role of the breast nurse navigator (BNN) during the treatment phase of the care continuum involves educating patients and families and assisting them with overcoming barriers to care by linking them to appropriate resources.
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The American Cancer Society (ACS) recently completed a quality improvement program pilot designed to test the feasibility and effectiveness of coaching-based navigation among ACS lay navigators; 6 sites were selected for the pilot.
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As navigation programs grow, orientation programs must support different learning styles of new navigators.
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Page 167 of 283

Journal of Oncology Navigation & Survivorship
JONS

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