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In June 2017, Massey Cancer Center at Virginia Commonwealth University Health (VCUH) identified a need to improve the patient experience by increasing collaboration among oncology service lines.
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The healthcare system in Canada is complex, and patients with a colorectal cancer diagnosis are oftentimes left to navigate this system with limited resources and knowledge.
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A “touchpoint” can be defined as “a point of contact or interaction,” “a point of reference,” and as “a time, condition or circumstance that is vulnerable or unstable enough to precipitate a highly unfavorable, possibly devastating outcome.”
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Page 163 of 281

Journal of Oncology Navigation & Survivorship
JONS

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