Patient Experience Mapping: A Quality Improvement Tool for Patient Navigators

February 2015, Vol 6, No 1
Background: To maximize the impact of breast cancer patient navigation at The George Washington University (GW) Cancer Institute, this project mapped the patient experience across the cancer continuum to identify how and where navigators could contribute to improving the quality of cancer care.Methods: The experience of patients with breast cancer was documented while they were undergoing cancer screening, diagnosis, and treatment. The patient navigation team mapped patients
Last modified: December 22, 2015

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